Privacy Policy

We collect personal information that is necessary to provide podiatry services and manage our clinic operations. The types of information we may collect include:

• Your full name, date of birth, address, phone number, and email

• Medical history, referral details, and treatment records

• Medicare, private health insurance, or other billing details

• Any additional health-related information required for your treatment

We collect this information directly from you, your referring doctor or health professional, or with your consent, from third-party sources.

We use your personal information to:

• Provide high-quality podiatry services

• Maintain accurate medical records

• Communicate appointment reminders and follow-ups

• Process payments and health insurance claims

• Comply with legal and regulatory requirements

We may disclose your personal information to:

• Other healthcare professionals involved in your treatment

• Medicare, private health funds, and other insurers for billing purposes

• Third-party service providers, such as IT support or practice management software, under strict confidentiality agreements

• Government agencies or regulatory bodies as required by law

We will not disclose your personal information for marketing purposes without your explicit consent.

We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. Your information is stored securely in electronic or paper records, with access restricted to authorised personnel only.

You have the right to request access to your personal information and request corrections if it is inaccurate, out-of-date, or incomplete. To do so, please contact our clinic using the details below.

When you visit our website, we may collect non-personal data such as your IP address, browser type, and website usage analytics. We may use cookies for website functionality, but you can manage cookie settings through your browser.

If you have concerns about how we handle your personal information   or wish to make a complaint, please contact us at:

We will respond to your complaint in accordance with the Australian Privacy Principles and aim to resolve any issues promptly.

We may update this Privacy Policy from time to time. Any changes will be published on our website, and we encourage you to review this policy periodically.