Terms and Conditions

Peak Podiatry provides professional podiatry services, including diagnosis, treatment, and management of foot and lower limb conditions.

Our services comply with the Australian Health Practitioner Regulation Agency (AHPRA) and the Podiatry Board of Australia regulations.

These Terms and Conditions govern the relationship between Peak Podiatry and our patients, website users, and any individuals engaging with our services.

Appointments can be made via phone, online booking, or in person at our clinic.

We require at least 24 hours’ notice for cancellations or rescheduling. Failure to provide sufficient notice may result in a cancellation fee.

Late arrivals may result in a shorter consultation time to accommodate other scheduled appointments.

Consultation fees will be advised at the time of booking and are payable at the end of each appointment.

We accept Medicare, private health insurance, EFTPOS, and credit card payments.

If you have private health insurance, we can process claims on your behalf using HICAPS, but any gap payment is the patient’s responsibility.

All outstanding accounts must be settled before further treatment is provided.

We do not provide refunds for services already rendered. If you have concerns about your treatment, please discuss them with our team.

Orthotics and other custom devices are non-refundable once they have been prescribed and dispensed.

Faulty or defective products may be eligible for replacement, subject to supplier warranty conditions.

We are committed to you and your experience. If you are not 100% satisfied with your experience at Peak Podiatry, we will deliver your next Podiatry consultation Free.

We are committed to you and your experience. If you are not 100% satisfied wThe product of thorough assessment and digital 3D scanning, made from an array of innovative, flexible, and comfortable materials with focused task specific design. Orthotic Comfort guaranteed.ith your experience at Peak Podiatry, we will deliver your next Podiatry consultation Free.

Your personal and medical information is collected, stored, and used in accordance with our Privacy Policy and the Privacy Act 1988 (Cth).

We will not share your information with third parties without your consent, except where required by law.

We use secure practice management software to protect patient records and appointment details.

All treatments provided are based on professional clinical judgment.

Treatment outcomes may vary depending on individual circumstances. No guarantees are made regarding specific results.

Patients are responsible for following prescribed treatment plans and home care recommendations for optimal recovery.

While we take all reasonable steps to provide safe and effective treatment, Peak Podiatry is not liable for any unforeseen complications or adverse reactions.

We are not responsible for any injury, loss, or damage resulting from failure to follow medical advice or misuse of prescribed products.

Our website provides general information on podiatry services and is not a substitute for professional medical advice.

We are not responsible for any inaccuracies, outdated content, or external links provided on our website.

Any online bookings are subject to confirmation and do not guarantee appointment availability until verified by our team.

We expect all patients to be respectful to our staff and other patients. Any abusive or inappropriate behaviour may result in refusal of service.

Patients should provide accurate medical history and inform us of any changes to their condition.

Children under 18 years old must be accompanied by a parent or legal guardian for all consultations.

Peak Podiatry reserves the right to update or modify these Terms and Conditions at any time.

Any changes will be effective immediately upon publication on our website.